Warranty Policy

General Terms

Hanna International Corporation warrants its products against manufacturing defects in materials and workmanship starting from the date of shipment. Warranty coverage varies depending on the product category.
This warranty is limited to the repair or replacement of defective parts, at Hanna’s sole discretion, during the applicable warranty period.

Warranty Coverage

* 1 Year – All parts

Warranty Conditions

* Warranty applies only to defects arising from normal use of the product.
* Warranty is non-transferable.
* Warranty will not be honored if the warranty seal or serial number has been removed, altered, or tampered with.

Warranty Exclusions

This warranty does not cover:
* Repair service or labor costs
* Products reported after the warranty period
* Improper use, misuse, abuse, or negligence
* Failure to follow operating or handling instructions
* Units repaired by unauthorized personnel
* Damage caused by improper voltage or faulty electrical circuits
* Loss or damage due to robbery, mishandling, or neglect
* Damage caused by natural disasters such as lightning, flood, earthquake, or fire

Service & Repairs

Units requiring inspection will be evaluated by Hanna and a repair quotation will be provided for customer approvalbefore work proceeds.
A minimum diagnostic fee may apply, even if the unit is determined to be beyond repair.
All repairs performed by Hanna are covered by a 6-month service warranty (parts and labor) for the same defect.

Unclaimed Units
Units not claimed within 90 days from the repair date or last communication may be forfeited to Hanna International Corporation to cover repair and storage costs.

Service Center
📍 Suite 805, 8/F BTTC Centre
Ortigas Ave. corner Roosevelt St.
Greenhills, San Juan City